Terms of service

Terms of Service

These Terms of Service apply to your use of thearrownyc.com and purchases made through the website. The store is operated by ARROW NYC. References to “we,” “us,” and “our” mean ARROW NYC.

By using our website or placing an order, you agree to these terms and the policies referenced below.

Using our store

You agree to provide accurate and current contact, billing, and delivery information when placing an order. You must be authorized to use the payment method you provide.

You may not use our website for unlawful activity, submit fraudulent orders, interfere with the website’s operation, or attempt to access information or systems without authorization.

Products and pricing

We aim to display accurate product descriptions, photographs, prices, and availability. Colors may appear slightly different depending on your screen and display settings.

The price, available shipping options, and applicable taxes are shown at checkout before you submit your order. Product availability and prices may change for future orders.

If an error or availability issue affects an order you have already placed, we will contact you to explain the issue and arrange a resolution. If we cannot fulfill your order, we will refund the payment for the unfulfilled portion.

Shipping and delivery

Shipping options and charges are displayed at checkout. Please review your delivery address carefully before placing an order.

Our published dispatch information describes the time before an order leaves us. Carrier transit time is additional, and delivery estimates depend on your destination and shipping service.

If we cannot ship within the stated dispatch timeframe, we will contact you with an update and your options, including cancellation and a refund for the unshipped order.

For delivery questions, email support@thearrownyc.com with your order number.

Returns, refunds, and exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy, available at:

https://thearrownyc.com/policies/refund-policy

Please review that policy for eligibility, deadlines, return shipping arrangements, and refund processing times.

Two-year manufacturing-defect guarantee

The Cruiser is covered for two years from the original purchase date against manufacturing defects in materials and workmanship under normal use.

For a covered defect, we replace the bag with a new one and cover shipping. The guarantee does not cover normal wear and tear, cosmetic damage, misuse, accidents, improper care, loss, or theft.

To request help, email support@thearrownyc.com with proof of purchase, a description of the issue, and clear photos.

This guarantee does not limit rights available under applicable law.

Privacy

Our Privacy Policy explains how we collect, use, and handle personal information:

https://thearrownyc.com/policies/privacy-policy

Website content

The ARROW NYC name, branding, photographs, text, and other website content belong to ARROW NYC or their respective owners. You may use the website for personal shopping and informational purposes. Commercial reproduction or use of protected content requires permission from the rights holder.

Updates to these terms

We may update these terms by publishing a revised version on this website. Changes apply going forward and do not retroactively change the terms of an order already placed.

Nothing in these terms excludes or limits rights that cannot lawfully be excluded or limited.